1. Overview

Sand Serif Site Shop (“we,” “our,” or “us”) respects your privacy.
We collect only what’s necessary to deliver your purchase, support your setup, and improve your experience — nothing extra, nothing sold.

This policy explains what we collect, how we use it, and your rights.
These templates are built on proven structure. Our privacy practices follow the same principle: clear, intentional, and transparent.

2. What We Collect

We collect limited information — only what helps us serve you better.

When you browse:

• Anonymous analytics (page views, site performance, browser type)

When you purchase:

• Name, email, and billing information
• Company name (if provided)
• Payment details (securely processed by our payment provider — we never store full credit card data)

When you contact support:

• Email, message content, and any attachments you send

3. How We Use Your Information

We use your information to:

• Process and deliver your purchase
• Provide under-24-hour support and setup guidance
• Improve our templates and website experience
• Send product updates or helpful launch resources (only if you opt in)

We do not:

• Sell or rent your data
• Share information with advertisers
• Track you across unrelated sites

4. Legal Bases for Processing (for EU/UK visitors)

We process personal data under the following legal bases:

• Contract: To fulfill your purchase or provide support
• Consent: When you opt into emails or cookies
• Legitimate interest: To maintain and improve our website

5. Data Retention

We retain your data only as long as necessary to:

• Fulfill our contract
• Meet legal obligations
• Maintain accurate business records

After that, it’s securely deleted or anonymized.

6. Cookies & Analytics

Our site uses minimal, privacy-respecting analytics (like Plausible or Google Analytics 4).
Cookies may be used for:

• Remembering your cart
• Understanding overall traffic trends

You can disable cookies in your browser settings anytime.

7. Your Rights

You have the right to:

• Access, update, or delete your information
• Withdraw consent for marketing
• Request a copy of your data

To exercise these rights, email us at melissa@sandserif.com.

8. Security

We use modern encryption, secure payment gateways, and restricted data access.
No system is flawless, but our standard is high — protection by design, not as an afterthought.

9. Third-Party Services

We use trusted third parties to process payments, analytics, and email delivery.
Each provider meets GDPR and CCPA compliance standards.
They process data only to perform contracted services for us.

10. Updates to This Policy

We may update this policy occasionally to reflect legal or operational changes.
If that happens, we’ll post the update here and revise the “Effective Date” above.

11. Contact

Questions about privacy or data use?
Reach out anytime:
melissa@sandserif.com
We’ll respond within 24 hours — just like we do for every customer.

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